Yes. We accept phone, fax or e-mail, orders or quotes. All pricing quotes on products and shipping are available on the website or you can contact our Phone Sales Department. Phone Sales Department (For by phone order only) M-F 10:00am to 10:00pm PST Sat-Sun 11:00am to 7:00pm PST Tel: 1-626-622-0464 Fax: 1-801-640-8868

If you did not receive a confirmation on the order however successfully clicked the last save button, most likely our server received your order but communication back to your PC was interrupted. Please do NOT replace the order on-line. If you do, you may end up with duplicate orders and both being charged since we use an automatic computer system. Contact our Customer Service Department by email (service@4infinitech.com) to make sure your order was received to be safe.

Contact Infinitech Systems Customer Service Department by email (service@4infitnitech.com). We will void the order for you as long as it has not invoiced and/or shipped. If duplicate orders have been shipped, obtain all the tracking numbers for the order you do not want and call 1-800-PICK-UPS to refuse those boxes. You will be refunded when those boxes are returned to Infinitech Systems.

Infinitech Systems will do everything possible to keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates.

Go to 4infinitech.com and click on Order Status.

If an order is placed and the credit card declines or the shipping address cannot be verified after 5-7 business days, the order is voided out. The only way to regenerate a void order is to replace the order online. Please call us if you feel there has been some error.

No. Once an order is submitted it can only be amended or edited by calling Infinitech Systems Customer Service Department at 1-626-622-0464 or email us by service@4infinitech.com. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided.

It takes one to two business days for us to process an order before they ship, no exceptions. Once the order has shipped, your estimated time of arrival will be determined by the shipping method paid for and your local UPS guidelines for delivery. Infinitech Systems offers Rush Processing for orders placed before a specified time for an extra fee. Infinitech Systems will put forth our best efforts to succeed, however cannot guarantee your order will ship the same day. If we fail, we will credit back the extra fee for Rush Processing. Contact our Customer Service Department by service@4infinitech.com for more details.

We do not combine orders for you over the phone. However, if you call us before your order is processed, we can cancel your order and then you can re-order the total amount of items you wanted online. Be aware though that we cannot cancel any order once it has been scanned by our warehouses.

We offer volume discounts on products or shipping. Contact our Phone Sales Department for more information.

The only way to regenerate a void order is to replace the order online.

For your convenience, Infinitech Systems does it's best to advertise any current Manufacturer rebates on our web site. However, Infinitech Systems does not offer the rebate. The prices listed on our web site do not include the rebate savings. Any use of these rebates is limited to any terms or conditions as determined by the manufacturer. If you have any questions regarding the rebate terms & conditions and how to redeem the rebate, please contact the manufacturer directly.

When you are placing an order on the Internet, security is a number one priority. All on-line transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.

Infinitech Systems respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from Infinitech Systems will be in regard to your order, RMA status and other information you may have requested, such as Product Auto-Notify.

No. The one and only catalog for Infinitech Systems is our website www.4infinitech.com There is no other catalog.

If an item is found to be out of stock after the order is placed, then item will be removed from the order and the remaining items shipped. We do not hold up the order because an item is backordered. You will not be charged for the backordered item or the shipping cost of the item. The item that was backordered will have to be re-ordered online when stock is available. Infinitech Systems does not sell backordered items. All product availability is Live data based on our current inventory. However, errors may sometimes occur resulting in a backordered item. The count may be off or the last few items on our shelves could be damaged. Please note that it is never our intention to charge a customer for merchandise we cannot ship.

We do not sell merchandise that we do not already have in stock, which is why we provide the Auto-Notify button for your convenience. Simply click on the Auto-Notify button and fill in your email address and you will receive an e-mail notification as soon as stock becomes available. Please note that this does not guarantee the product will be held for you. You must submit an order to ensure that you get the product. When the product is popular it can sell out very fast resulting in a NO STOCK situation by the time you get to the website so order quickly!

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), call Infinitech Systems customer service at 1-626-622-0464 or contact us by email (service@4infinitech.com).

We accept pre-orders or backorders. Contact our Customer Service Department (service@infinitech.com) for more information.

Customer service cannot physically get a hold of a particular product to describe it for you. Volume is too big, operation is too fast and we have more than one warehouse all of which customer support is not located near. All the information we have for each item is on our website. Please use the "VIEW" and "VIEW ENLARGE" link for information on the product.

Customer service cannot physically get a hold of a particular product to describe it for you. Volume is too big, operation is too fast and we have more than one warehouse all of which customer support is not located near. All the information we have for each item is on our website. Please use the "VIEW" and "VIEW ENLARGE" link for information on the product.

Shopping cart problems usually occur from one or more of the following reasons: 1.Cookies not enabled 2.The master clock on the computer is not set correctly 3.The terminal you are using is behind a firewall. 4.The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase. 5. You are using a browser less than Internet Explorer 5.1. 6. Some people have trouble when using any Netscape browser. If all else fails, try closing all programs, restart your computer or even try from a different computer.

Shopping cart problems usually occur from one or more of the following reasons: 1.Cookies not enabled 2.The master clock on the computer is not set correctly 3.The terminal you are using is behind a firewall. 4.The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase. 5. You are using a browser less than Internet Explorer 5.1. 6. Some people have trouble when using any Netscape browser. If all else fails, try closing all programs, restart your computer or even try from a different computer.

The item is already sold out! Our site is in real-time, so hot items fly off the virtual shelves just like virtual pancakes. Keep in mind, a hundred other customers may have received the same email and the product is now sold out. Watch closely and please order online when stock becomes available again.

Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one of an item, input the new quantity in the Qty Product field and click "Update". If you need to shop for more items, then click on "continue shopping". When you have added the last item you need, click on "Proceed to Check Out". Select the method of shipment you want to pay for and your ship-to state. Click on the shipping calculator button to view the total charges. If everything is to your satisfaction, login following the instructions. New customers can at this point click on "GO" located by "New Customer" and create an account. This simply holds your shopping cart items while you make your account and then you proceed to check out like normal.

These items may not be purchased without another non-software item from our store. Most any item, besides software, in our on-line store will be sufficient. There are no minimum dollar requirements or specific hardware requirements.