Yes. You must obtain a Return Merchandise Authorization ("RMA") number within our Return or Warranty policy period. Infinitech Systems will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 30 days from the invoice date which Infinitech Systems must receive return products. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

Click here to request an Online RMA. We ask that all RMA's be requested online for your convenience. You can also find the RMA request at the bottom of the page. Follow the instructions and leave a description of the reason you are requesting a RMA. If you have special requests, your time may be better spent giving us a call. However, your best convenience will be our Online RMA request form.

The address to send an RMA to is: Infinitech Systems 18608 Marimba Street Rowland Heights, CA 91748 attn: RMA# (write your RMA number here)

Yes. We exchange RMA items that have not been opened for different items. We exchange an item with other item of the same price. If the price of the item is lower than the price of the item you want to exchange, you have to pay for the difference of the prices. If the price of the item is higher than the price of item you want to exchange, you will get store credits for the prices difference from Infinitech Systems.

Contact our RMA Department. Fax: 1-801-640-8868 Email:rma@4infinitech.com (Usually 48 hours reply)

It takes us approximately seven business days to process your refund by the check.

It takes one to two business days for an RMA to process once we do receive them. Sometimes it is conceivable that we have the RMA but it has not been posted received in the warehouse yet so no information is available.

It takes 2-5 business days for us to process and re-ship or issue refund once we receive them.

Yes. All original equipment, components, manuals, cables, documents, packaging must be returned with your item in order for Infinitech Systems to process your RMA. Missing items will incur further charges or less of a refund. In most cases, items sent in for RMA repair will be replaced with another full item set with accessories. Please return all accessories.

There is a restocking fee of 18% on all returns for refund. Infinitech Systems is not responsible for manufacturer defects. We are not manufacturers. We are willing to replace a defective item. If a refund is requested instead of a replacement we will charge a 18% restocking fee. Why? Claiming "defective" is the easy way out of a restocking fee just because you don't want the item. If it's defective we will replace it (RMA type repair). For CPU and Memory refunds, any restocking fee we use will be a reflection on current market value for the same CPU item. Infinitech Systems will not allow returns and then re-orders in attempts to make a profit on CPU and Memory price fluctuations.

Infinitech Systems is not responsible for manufacturer defects. We are not manufacturers. Since we are not the manufacturer we split the shipping cost with the customer. The customer pays for shipping to Infinitech Systems and Infinitech Systems pays for the shipping back to you. Similar to a walk-in store, Target will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, Infinitech Systems will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.

The customer is solely responsible for shipping any returned product to Infinitech Systems. Similar to a walk-in store, Target will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, Infinitech Systems will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.

On all items beside CPUs, within thirty days of the invoice, we will refund on the item being returned and charge for a new item being sent out and credit back when we receive the RMA item. We do not send out two products for the price of one.

No. We absolutely do not cross ship CPUs. We will not refund on one CPU while charging you and shipping another. On CPUs we must have the CPU back in our warehouse and logged in through the RMA process before we will ship another CPU out. We do not send out two products for the price of one.

On a retail box CPU fan, the warranty is actually covered by the manufacturer. If we replace the fan it will void your three-year warranty. We can replace the entire Retail CPU package within thirty days of the order date; however, you must return the whole retail CPU package back. If you call AMD they will replace just the fan. AMD 408-749-3060.

If an RMA item is found to be on backorder and we cannot obtain the item, you will be notified by email and the backordered item will be refunded as a worst case situation. We try to contact every customer in this case and make sure they are happy with another replacement item or refund amount.

If you sent your RMA with a tracking system, check that first to make sure it has been received. It takes one to two business days for an RMA to process once we do receive them. Sometimes it is conceivable that we have the RMA but it has not been processed in the warehouse yet so no information is available. If your tracking number confirms reception, give us a day to process the RMA and call us back.

We keep serial numbers on all products every step of the way in our warehouse. Sometimes we find a customer has inadvertently returned an item that does not belong to Infinitech Systems. In such a case, the item in question will be returned to the customer with a request to send the correct item.