The tracking numbers for each day shipped orders are automatically emailed to you within 1-2 business days.

Sometimes the warehouse draws extra UPS numbers that do not get used when they discover that the items can be packaged together safely. This results in "dummy numbers". Other times, a package gets separated from its order and does not get scanned by UPS right away. Either way, give it a day or two to see if all the items on your order arrive. If not contact us by email (service@4infinitech.com) and we will advise on beginning the lost package process with UPS.

Phone: 1-800-PICK-UPS (1-800-742-5877) Website: www.ups.com

Please contact UPS at 1-800-PICK-UPS to obtain further status on your packages. The priority of delivery within the method of shipment chosen is determined by your local UPS hub. 4infinitech.com would always like for your packages to be delivered ASAP. If UPS is holding them, please contact UPS.

If the item appears to have obvious damage by UPS, immediately tell the UPS driver you do not want to receive this package or call 1-800-PICK-UPS to submit a damaged shipment claim. If the damaged package was left or someone else signed for it, there is a grace period of around 3 days to file the damage claim. If a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged and then if they refuse the package claiming the damage. Obtain a control number from UPS and contact Infinitech Systems Customer Service Department by email: service@4infinitech.com. If the item appears to be damaged straight from the manufacturer, immediately contact 4infinitech.com Customer Service Department by email: service@4infinitech.com. Always make sure to get UPS's damage package control number for your claim.

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact 4infinitech.com Customer Service Department by email: service@4infinitech.com.

Infinitech Systems is not responsible for manufacturer defects. We are not manufacturers. Since we are not the manufacturer we split the shipping cost with the customer. The customer pays for shipping to Infinitech Systems and Infinitech Systems pays for the shipping back to you. Similar to a walk-in store, Target will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, Infinitech Systems will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.

Infinitech Systems packages the items according to safety for your items, weight, and size. The most common reason multiple boxes are used is due to multiple warehouse locations. Obviously if the items are stocked in different warehouses then they cannot be boxed together.

That would be a function of UPS. Please contact UPS at 1-800-PICK-UPS to obtain further status on your packages.

If the shipment is "returned to shipper", Infinitech Systems will receive the packages back and then contact you to see if you want us to send the same item for u again. If not, we will credit the customer in full, including all items paid for that returns with those refused boxes. If not all items are refused then only the items received back will be refunded.

Yes. UPS will schedule 3 times to ship the items to the shipping address. If no one can pick up the item in 3 times, they will post a memo on the door. You have to contact UPS and pick up item from the UPS store.

When you order multiple items, most of the time the shipping is reduced in your shopping cart, according to weight and size, safety and insurance required. Just place all items in the shopping cart, pick your state and method of shipping and hit the shipping calculator. You will see the reduction if it applies. On certain items, due to significant shipping discounts offered by Infinitech Systems on the item, the shipping will add cumulatively, unless multiple items are purchased. Shipping charge is always per the website.

Yes, Infinitech Systems ship internationally. Contact our International Order Department (inte@4infinitech.com) for more information.